This track helps cities enhance citizen and business participation, while understanding city stakeholder sentiments. It ensures that local communities are fully part of the digitisation run by local government and public services. It is supported by the European Climate Pact, the Digital Services Act (DSA), Digital Markets Act (DMA), and the Living-in.EU movement. These back-bone EU policies aim to promote local climate action and secure digital transformations of public services.

In this thematic, the ICC tackles, among other things:

  • Citizen- and business-friendly public services
  • Enhancing citizen and business participation to e.g., new, democratic engagement tools
  • Understanding city stakeholder sentiment
  • Reducing digital divide of communities marginalised by a transition of digital services
  • Driving local government digitisation independent of national government agenda 
  • Support launching grassroots initiatives by citizens and social actors

Key related initiatives:

  • European Climate Pact aims to citizens and communities in action for our climate and environment
  • Living-in.EU for digital transformation in cities and communities

Good practices and learning materials

See all
3rd ICC City Lab: Citizen participation and digitisation of public administration
Toronto as a Connected Community
ASU mobile app
Engaging Communities, Uniting Common Needs in Arizona
Castellón de la Plana semi-finalist for iCapital Awards
ICC city recognised as semi-finalist for iCapital Awards
All eyes on Amsterdam Metropolitan Area’s smart AI solution
Ulm’s digital, sustainable solutions pit stop for citizens


See all
young coworkers
4th ICC City Lab
5th ICC City Lab
Conference hall
ICC Closing events and Mayors Summit